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Terms Conditions That Apply to Your q111 Account

These terms set out what you agree to when you open an account with us and use the lobby — including how your account wallet works, how we handle deposits made via Touch 'n Go eWallet, Boost, or GrabPay, and what applies when you…

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPayAccess subject to local lawUpdated terms take effect on publicationContact support for any clarifications

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What These Terms Cover and How They Apply

q111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with q111 and using any part of the lobby — whether that's the live casino tables, slot rooms, or sportsbook — you confirm that you have read and agreed to these terms in full. These terms apply to every transaction you make

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on your account, including deposits processed via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Where you use Maybank2u or CIMB Clicks for a bank transfer, the same terms apply to how that balance is held in your account wallet. We may update these terms
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at any time; revised terms take effect from the date we publish them on this page, and continued use of your account after that date means you accept the changes. Access to the platform and eligibility to hold an account depend on the laws of your
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jurisdiction. Where local law does not permit online casino activity, these terms do not create any right of access. We do not represent that the platform is available in every region — if you are uncertain about the rules where you are, check your local legal
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position before proceeding. Players in Johor Bahru and elsewhere in Malaysia access the platform subject to the same conditions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear — or if you want to raise a concern about how they apply to your account — there are three ways to get in direct contact with us. We handle account and policy questions through the channels below. Response times vary by channel; live chat is the most direct route for urgent queries about your account wallet or a pending transaction.

Team online

Live Chat

Start a live chat session from the account menu. Available for questions about how terms apply to your wallet, a transaction, or an account action you are unsure about.

Email Support

Send a detailed account query by email. We aim to respond with a clear explanation of the relevant terms and how they apply to your specific situation.

Account Help Centre

The help centre covers common terms questions — account verification steps, wallet limits, and what happens if a deposit via GrabPay or Boost is disputed.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data, Cookies and Account Access

These terms sit alongside our data practices and the security measures that protect your account. Understanding both helps you know exactly what you are agreeing to and what we are responsible for on our side.

Account Data & Retention

We keep your registration details and transaction records for as long as your account is active and for the period required by our operational obligations. You can request a summary of what we hold by contacting support.

Cookies and Session Tracking

Our platform uses cookies to keep your session active and to remember account preferences. You can manage cookie settings through your browser; disabling them may affect how some lobby features load on your device.

Account Access and Security

You are responsible for keeping your login credentials secure. We use OTP verification on login and on certain withdrawal requests to confirm it is you authorising the action — not someone else on your account.

Requesting Changes or Corrections

If your account details are incorrect or you need to update your registered payment method — for example, switching from a Boost wallet to a Touch 'n Go eWallet — contact support with your account ID and we will walk you through the verification step.

Common Questions About Our Terms & Conditions

These are the terms questions we hear most often from account holders. If yours is not covered here, live chat is the fastest way to get a straight answer.

The terms apply from the moment you open your account. Every action you take — depositing via Touch 'n Go eWallet, placing a bet, requesting a withdrawal — falls under these terms from that point forward.

We publish the updated terms on this page and the change takes effect on that date. If you continue using your account after an update, that counts as your acceptance of the revised terms.

Yes. Whether you deposit via Boost, GrabPay, DuitNow, FPX or another supported method, the same account terms apply to how that balance is held and used in your wallet.

Access depends on the laws in your jurisdiction. These terms do not create a right of access where local law does not permit it. Check your local legal position before opening an account.

Contact our support team with your account ID and request a data summary. We will confirm what records we hold and how long we retain them under our operational obligations.

Contact us immediately via live chat. We will place a temporary hold on your account wallet and walk you through the OTP reset and re-verification steps to secure your account.

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