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What q111 Does With Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your deposits, and keep your account secure.

Account data kept minimalTouch 'n Go eWallet transactions handled securelyYou can request your data anytimeNo data sold to third partiesSSL-encrypted account sessions
q111 What q111 Does With Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, Retention and Account Security

We apply SSL encryption to every session, whether you are loading your account on a desktop browser or checking your wallet balance on mobile. Data retention periods are tied to account status — active accounts keep full transactional history; closed accounts are held for a limited operational period before deletion. Cookie preferences can be adjusted at any point through your browser settings, and opting out of non-essential cookies does not affect your ability to log in or complete a Touch 'n Go eWallet deposit.

SSL Session Encryption

Every login, deposit action and account page loads over SSL. This covers Touch 'n Go eWallet and Boost transactions as well as your personal profile fields.

Cookie Management

We use session cookies for login continuity and optional analytics cookies. You can turn off non-essential cookies in your browser without losing account access.

Data Retention Policy

Active account data is kept while your account is open. After closure, we retain only what operational obligations require, then delete or anonymise the remainder.

Access and Correction Rights

You have the right to view the personal data we hold on your account, correct inaccuracies, or request full deletion. Submit requests via live chat or email support.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about the data we hold on your account, want to correct an entry, or wish to submit a formal deletion request, our support team is the right starting point. We handle privacy queries through live chat and email. Responses to data requests are processed in the order received — you will receive a written acknowledgement before we take any action on your account data.

Team online

Live Chat

Start a live chat session from your account dashboard. Privacy queries are routed to our data team, separate from general account support.

Email Support

Send your data request or correction query to our support email. Include your registered account name and the specific data point you are asking about.

Account Settings

Some personal details — display name, contact number, linked e-wallet reference — can be updated directly inside your account settings without contacting support.

Privacy Policy Questions We Hear Most Often

Below are the questions we receive most frequently about how your data is managed on this platform. If your question is not covered here, reach out through live chat and our data team will respond in writing.

We collect your name, email, phone number and payment references — including any Touch 'n Go eWallet or GrabPay details you link. We also log device IDs and session activity for security purposes.

Payment processor partners handle transaction routing under strict data agreements. They cannot use your Boost or DuitNow details for their own purposes, and we do not sell payment data to third parties.

Start a live chat session or send an email to our support team. Include your registered account name and specify that you want a data access report. We send written acknowledgement before processing.

Yes. Submit a deletion request via live chat or email. We will confirm receipt, check any outstanding operational hold requirements, then delete or anonymise your data within the stated period.

Session cookies keep you logged in between pages. Non-essential analytics cookies can be turned off in your browser settings without affecting your ability to deposit or access your account wallet.

The same policy applies across Malaysia, including for accounts accessed from Johor Bahru or George Town. Access to this platform is subject to local law and available where local law permits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.